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Return Policy

*Simple Returns

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FAQ

Frequently Asked Questions

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Return Policy:

 

We want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help with our straightforward return policy.

 

1. Return Eligibility:

  • You have 30 days from the date of receiving your item to request a return.

To initiate a return, contact us at info@refrigaskets.ca or call us at 1-833-742-7538.

If your return is accepted, we’ll provide you with instructions on how and where to send your package.

 

2. Measurement or Profile Mistake:

  • We understand that selecting the right gasket for your unit can be challenging. If you made a measuring mistake or chose an incorrect profile, notify us within 30 days, and we’ll do our best to correct it.

For returning custom-made gaskets due to customer error, a 35%-50% price reduction may apply. We will work with you to find a fair resolution.

 

3. Restocking Fee:

  • For non-custom, resalable items, returns or cancellations may incur a restocking fee of 10% – 15%, depending on the item.

 

5. Defective or Damaged Items:

  • If you receive a defective or damaged item, please contact us immediately for assistance. Provide photos of the damaged item, and we’ll arrange for a replacement or refund.

 

6. How to Contact Us:

  • Reach out to our customer service team at info@refrigaskets.ca or call us at 1-833-742-7538 for any return-related queries.

 

7. Your Satisfaction Matters:

  • Our goal is to ensure you end up with the right gasket for your unit on your first try. We appreciate your understanding and cooperation.

 

We appreciate your trust in us and are committed to providing a positive experience.

 

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